Returns & Exchanges

At MOES, we stand behind the quality of our smart home electronics and offer a hassle-free 30-day return policy for all original purchases. If you are not completely satisfied with your device, we are committed to making it right through a swift refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your MOES account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, we will process your refund or ship your exchange unit within 5 to 7 business days.